Privacy policy

PRIVACY POLICY

Last updated: 10/10/2026

This Privacy Policy describes how Studio Alara (“we”, “us”, or “our”) collects, uses, and shares your personal information when you visit or make a purchase from our store or otherwise interact with us through our website, email, social media, or customer service channels (collectively, the “Services”).

Please read this Privacy Policy carefully. By accessing or using our Site, you agree to the collection and use of information in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, operations, or legal obligations. The updated version will be posted on this page with the revised “Last updated” date.

Your continued use of our Site after any updates means you accept those changes.

Information We Collect

We collect personal information from you in several ways depending on how you interact with us.

1. Information You Provide to Us

  • Contact details: Name, email address, phone number, shipping address, and billing address.
  • Order details: Products purchased, order number, payment confirmation, delivery details, and transaction history.
  • Account information: Login details, preferences, and saved information if an account is created.
  • Customer support messages: Information provided when contacting us by email, form submission, or social media.
  • Marketing preferences: Newsletter and promotion subscriptions.

2. Information Collected Automatically

When you visit our Site, we automatically collect certain information through cookies, pixels, and analytics tools:

  • IP address & Device information
  • Browser type & Time zone
  • Pages visited & Time spent on Site
  • Items viewed or added to cart
  • Referring website or search terms

3. Information from Third Parties

We may receive information from third-party partners that help us operate our business, including e-commerce platforms (Shopify), payment processors, courier services, and analytics providers.

How We Use Your Information

  • Process and fulfil orders, payments, shipping, delivery, returns, and exchanges.
  • Communicate about order status, customer service requests, or account updates.
  • Improve and personalise website navigation, product offerings, and user experience.
  • Send marketing communications where opted in or permitted by law.
  • Prevent fraud, protect Site security, and comply with legal or tax obligations.

Cookies

We use cookies to remember preferences, keep items in cart, understand site usage, and improve performance. You can manage or disable cookies through your browser settings.

How We Share Your Information

We share information with trusted third parties necessary to operate our business, including payment gateways, shipping partners, marketing platforms, and professional advisers. We do not sell your personal information for profit.

Your Rights

Depending on your location, you may have the right to access, correct, delete, or restrict processing of your personal information. To exercise your rights, please contact us.

Contact Us

If you have any questions regarding this Privacy Policy or your data, please contact our Client Care team at care@studioalara.com.