Refund policy

RETURN & REFUND POLICY

Last updated: 10/10/2026

We hope you are delighted with your Studio Alara purchase. However, if an item is not quite right, we offer returns in accordance with the terms below.

14-Day Return Window

We accept return requests made within 14 days of item delivery. Items must be dispatched back to us within 7 days of return approval.

Return Conditions

To be eligible for a return, your item must meet the following strict conditions:

  • Unworn, unwashed, unaltered, and undamaged.
  • Complete with all original tags, security ribbons, and packaging attached.
  • Free from make-up, perfume, deodorant, or any signs of wear.

Exclusions & Final Sale

Customized or made-to-measure garments, intimate apparel, and items marked as "Final Sale" cannot be returned or exchanged unless defective.

How to Initiate a Return

  1. Email Client Care at care@studioalara.com with your order number and reason for return.
  2. Upon approval, our team will provide instructions and return shipping details.
  3. Pack the item securely in its original packaging and dispatch via a trackable service.

Refund Processing

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5 to 10 business days.

Original shipping charges are non-refundable.